Terms of Service
Effective Date: March 2026 • Master Subscription Agreement for School Operators & Educational Trusts
1. Acceptance & Service Scope
By subscribing to or using Classegy (“Platform”), the educational institution, multi-campus trust, or authorized representative (“Customer”) agrees to be bound by these Terms of Service. Classegy provides a multi-tenant cloud academic management system including student information, fee automation, mobile apps, and administrative reporting modules.
2. Customer Ownership of Academic Records
The Customer retains full, exclusive ownership, title, and intellectual property rights in all data, student records, fee ledgers, exam grades, and communications uploaded to the Platform. Classegy acquires no ownership rights in Customer Data.
3. Service Level Agreement (SLA) & Availability
- 99.9% Uptime Commitment: Enterprise tier subscribers are protected by our 99.9% monthly uptime guarantee.
- Automated Backups: Point-in-time database snapshots executed hourly and replicated across geo-redundant storage.
- Maintenance Windows: Scheduled platform maintenance is performed exclusively during off-peak weekend hours with advance notice.
4. Permitted Use & Account Security
School administrators are responsible for provisioning appropriate role-based credentials for staff, students, and parents. Customers agree not to reverse engineer the Platform, deploy malicious automated crawlers, or attempt to bypass multi-tenant security boundaries.
5. Subscription Billing & Annual Renewals
Licensing fees are billed based on enrolled active student tiers as specified in the Order Form. All license renewals occur annually unless cancelled with sixty (60) days written notice before the renewal term.
6. Governing Law & Dispute Resolution
These Terms are governed by commercial arbitration provisions and applicable institutional software jurisdiction. For specific legal inquiries, contact legal@classegy.com.